Privacy Policy
GreyMatter Biologics
Last Updated: May 1, 2026
Website: greymatterbiologics.com
1. Introduction
GreyMatter Biologics LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website greymatterbiologics.com and make purchases through our store. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.
2. Information We Collect
We may collect the following types of information:
- Personal Identification Information: Name, email address, shipping address, billing address, phone number.
- Payment Information: Credit/debit card details processed securely through our payment processor. We do not store full card numbers.
- Order Information: Products purchased, order history, and transaction records.
- Technical Data: IP address, browser type, operating system, pages visited, and time spent on pages via cookies and analytics tools.
- Communications: Emails or messages you send us.
- Marketing Preferences: Email subscription status via Mailchimp.
3. How We Use Your Information
We use collected information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to customer service requests
- Send marketing emails if you have opted in (via Mailchimp)
- Improve our website and product offerings
- Comply with legal obligations
- Detect and prevent fraud
4. Mailchimp Email Marketing
We use Mailchimp to manage our email marketing. If you subscribe to our mailing list, your name and email address will be shared with Mailchimp, Inc. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly. Mailchimp’s privacy policy is available at mailchimp.com/legal/privacy.
5. Cookies
We use cookies to enhance your experience on our site. Cookies are small data files stored on your device. We use cookies for:
- Age verification confirmation (stored for 7 days)
- Shopping cart functionality
- Analytics and site performance
You may disable cookies through your browser settings, though this may affect site functionality.
6. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Payment processors to complete transactions
- Shipping carriers to deliver your orders
- Mailchimp for email marketing (opt-in only)
- Law enforcement if required by law or to protect our rights
7. Data Security
We implement industry-standard security measures including SSL encryption to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Order records are typically retained for 7 years for tax and accounting purposes.
9. Your Rights (California Residents — CCPA)
As a California resident, you have the right to:
- Know what personal information we collect and how it is used
- Request deletion of your personal information
- Opt out of the sale of personal information (we do not sell personal information)
- Non-discrimination for exercising your privacy rights
To exercise these rights, contact us at the information below.
10. Children’s Privacy
Our website is restricted to individuals 21 years of age or older. We do not knowingly collect personal information from anyone under 21. If we learn we have collected information from a minor, we will delete it immediately.
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of the site after changes constitutes acceptance of the revised policy.
12. Contact Us
For questions or concerns about this Privacy Policy, contact us at:
GreyMatter Biologics
Email: support@greymatterbiologics.com
Website: greymatterbiologics.com